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5 things Canadian retailers need to know about the most digital holiday shopping season on record
FROM THINK WITH GOOGLE – There’s a lot we don’t know about what this year’s holiday shopping season will bring, but we do know it will be a year like no other. Canadian businesses continue to navigate the pandemic, regional restrictions and changing consumer needs. Canada is having an e-commerce moment and the way people shop has changed. E-commerce tripled during the early days of the pandemic and while it tapered a bit during summer months, it’s quite possible (even likely) it could double this holiday season. All of this time spent at home has impacted what people are buying and when, and what services they require. More than half of Canadian…
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7 ways to make your customers feel important
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Business, Business Advice, Business Services, CFHuron Update, Coach's Corner, Customer Service, Small Business Management, Solving Small Business
7 ways to make your customers feel important
How many times have you spent your well-earned dollars on a product or service, only to feel like a number or a commodity to the company once they’ve received payment? On the other hand, how well do you remember the companies that made you feel like they really valued you as a customer? It seems that the second scenario is becoming rarer, and those companies that do go the extra mile to make their customers feel important and valued, stand head and shoulders above the rest. Winning customer loyalty takes a lot of time and energy… achieving it will give you a never-ending source of repeat business and referrals. Winning…
