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Business, Business Advice, Business Services, CFHuron Update, Coach's Corner, Customer Service, Small Business Management, Solving Small Business
7 ways to make your customers feel important
How many times have you spent your well-earned dollars on a product or service, only to feel like a number or a commodity to the company once they’ve received payment? On the other hand, how well do you remember the companies that made you feel like they really valued you as a customer? It seems that the second scenario is becoming rarer, and those companies that do go the extra mile to make their customers feel important and valued, stand head and shoulders above the rest. Winning customer loyalty takes a lot of time and energy… achieving it will give you a never-ending source of repeat business and referrals. Winning…
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Courtesy – a tool to grow your business
Many people are asking, whatever happened to common courtesy? Courtesy is something that appears to be doing a disappearing act in our culture. Recently, a group of advertising and marketing executives was asked how courteous they thought business professionals were today, as compared to ten years ago. Of those interviewed, 40% said they felt people are generally less courteous than they were ten years ago, and only 16% felt people were more courteous. Did you know? You can actually use courtesy to grow your business. While it seems courtesy is often not a top priority for busy, sometimes harried professionals it is still something most people desire, and being a…
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Coach’s Corner – Building Resilience
What is resilience? As defined by the Webster’s Dictionary, it is “an ability to recover from or adjust easily to misfortune or change.” The past few months and looking forward to the coming months, resilient people and businesses will recover and succeed. The recovery and adjustment will not be to the old ways, it will be to a “new normal” that has been imposed by current situations and restrictions—social distancing being one by-product. The question for many is how do we build resilience? What are the steps or processes that we can incorporate into our lives that strengthen our resiliency? How do we move forward successfully? “Resilience is accepting your…
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Coach’s Corner – five thoughts on being an effective mentor
“If I have seen further it is by standing on the shoulders of giants.”— Isaac Newton Although this column generally speaks to coaching, it is important to also recognize that mentoring in organizations is a valuable resource. In coaching we assume that the person being coached is the expert and knows their role. In mentoring, however, the person being mentored, the mentee, is an individual who may be “learning the ropes.” They may be more junior in the organization and gaining experience. Mentors provide support because they have the knowledge, experience, and expertise to share with their mentee. “Mentoring is a brain to pick, an ear to listen, and a…
