On Wed., Dec. 11, join host Tina Heathers for Refining Your Customer Service, a lunch & learn webinar. Excellent customer service is more challenging than you think. It includes a bit of psychology, great time management, high levels of intuition and rock solid mental and emotional endurance. In this session, we review the keys to success with building customer loyalty. Email firstname.lastname@example.org to register and get the link to participate. About your host Tina is a specialist in small business training and development with over 25 years experience empowering business owners to create and operate successful businesses.